Glenmark Pharmaceuticals Limited (“we” or “our” or “us”) respects the privacy of individuals, including individuals like you who browse, use or purchases products and/or services (“you”) through our website https://www.scalpecare.com/. This Privacy Policy Notice explains how we process your Personal Data (defined in the next section) when you visit or use our website including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

We encourage you to periodically review this Privacy Policy Notice, to stay informed of updates available on the Site. Once you click “I Agree” below it will mean that you have consented to the processing of your Personal in the manner as described in this Privacy Policy Notice.

If the terms of this Privacy Policy Notice are not acceptable to you, then you should not access or use the Site in any manner. However, at point of time or after giving your consent, if you wish that we should not process your Personal Data, you may withdraw your consent in the manner as described in this Privacy Policy Notice. Please note that in case you withdraw your consent, you may not be able to access or use the Site or some features of the Site.

1. Definitions

This clause provides the definition and meaning of various concepts used in the Privacy Policy Notice.

Personal Data: Any data about you that helps us identify you or is in relation to you and can include your financial data, health data etc.

Processing (including its grammatical variations): in relation your Personal Data means performing any automated operations including collection, recording, organising, structuring, indexing, sharing, storage, adaptation and would also include analytics done by us to provide you with Site related services.

Specific Purpose: This means the particular reason or purpose for which we collect your Personal Data.

e) Service Data which would relate to products and services offered on our website like membership details, registrations number and ratings of the services.

f) Usage Data information about how you use our website, products and services.

g) Marketing and Communications Data your preferences in receiving marketing and promotional material from us and our third parties including your communication preferences such as type, format and frequency.

We also use services of third-party service providers, which help us collecting, using, storing and analysing personal data provided by you. These third-party service providers operate under non-disclosure/confidentiality agreements and are contractually bound to refrain from sharing or disclosing your personal data to other parties.

3. Purpose of Collection and Use of Collected Data

Your Personal Data that is collected by us or on our behalf will be used for the following purposes:

• a. To answer your enquiries and meet your requests, for instance to send you requested information.
• b. To provide important information about our business relationship with you, about our terms of business or use or to send you other information related to processing of your personal data;
• c. To comply with legal or regulatory obligations that apply to us, which include monitoring safety, managing adverse events, carrying out prevention and investigatory activities, or carrying out administrative formalities, registration, declarations or audits;
• d. To conduct direct marketing activities, including sending you targeted emails and offers in accordance with applicable privacy laws
• e. To improve our interactions with you, to enhance our website, to personalise your use of our websites, by presenting you with product information and services tailored to you, as well as to identify the effectiveness of our advertising campaigns. In this respect, we adhere strictly to local legal requirements and as far as possible only use anonymised data, which does not allow inferences to be made about you as an individual. Applicable national laws may provide separate preconditions for the individual uses of data;
• f. To operate use-based online information (more information on this can be found in our Cookie Policy);
• g. To assess your requirements, queries, complaints and feedback;
• h. To respond to legal requests from administrative or judicial authorities, in accordance with applicable laws;

4. Right to Withdraw Your Consent

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

These rights can be exercised by sending an email request to dpo@glenmarkpharma.com. We will respond to your request as soon as practically possible and within the timeframes set forth by applicable law.

5. Changes In Your Personal Data

Please note that you will always have the option to review the Personal Data as provided by you to us.

If you desire to delete, make any change or correct your Personal Data, you may put a request to us in the manner described in Para 11 of the Privacy Policy Notice.

We do not assume any responsibility for accuracy of your Personal Data or to keep your Personal data up to date.

6. Disclosure to Third Parties

We may share and disclose your Personal Data with third parties for the purposes outlined above.

7. Minors

Our Site does not offer products and services for children/minors. If you are below the age of 18 years, you accept that you will access and use our Site only under the supervision of a parent or guardian. The consent required under this Privacy Policy Notice must be given by a parent or lawful guardian in the case of access or use of the Site by minors.

8. Data Transfer

We may transfer any Personal Data across geographical borders of India to affiliates, or service providers in other countries working on our behalf in accordance with applicable law for the above specified purposes.

9. Data Protection

We implement reasonable physical, technical and administrative security measures to protect your Personal Data from loss, misuse, alteration or destruction.

10. Data Retention

We will retain your Personal Data for as long as necessary for meeting the specified purposes, for other essential purposes such as resolving disputes if any, for complying with our internal procedures, for enforcing our policies, and where applicable, we may retain your Personal Data for longer period of time than is necessary for reasons indicated above, if such retention is expressly mandated or necessary to comply with any obligations under applicable laws.

11. Complaints

If you have questions, complaints or comments about this Privacy Policy Notice or any action is required in relation to your Personal Data including withdrawal of consent, change, correction or deletion, please contact the Grievance Officer at dpo@glenmarkpharma.com.

Version No:- 1.0

Last modified date 20^thOctober, 2023